WE ACCEPT EXCHANGE AND OFFERS REFUND HAPPILY.WE ARE OFFERING A FREE GIFT WITH EVERY PURCHASE YOU MAKE SO HURRY AND GRAB YOUR GIFT NOWPerfectly hand made cowhide leather bags with elegant and smooth finishing. Made with the finest cow hide leather and manufactured by theprofessionals.Colors are Brown or Black, mixed with white.Hand made item.Made to order.Customs designs are welcomed too.-Dome closesure-One inside zipped pocket-Two phone/card pockets-Size: 35(L) x 37(H) x 19(W) cm-Strap length 60cm appox***This item is shipped and manufactured from Pakistan. The picture depicted is for reference only, since each cow hide is different in their styles, uniqueness, textures and color combination so please expect a change as per picture***Please note that the processing time for the hand bags and purses are approx 15 days after payment is cleared, so please provide us with the stated time to well finish your item.WE ARE A PROFESSIONAL AND EXPERIENCED WHOLESALERS AND ARE VERY WELL CATERING UK & AUSTRALIAN MARKET, SO IF YOU ARE INTERESTED IN DOING WHOLE SALE IN ANY OF OUR ITEM THEN YOU CAN CONTACT US AT ANY TIMEBoth side hair on cowhide.*******STORE POLICIES******DELIVERY:Delivery takes approx 3-8 working days to world wide via DHL or other reputable registered post.RETURN OR EXCHANGE:Please contact us within 14 days after receipt of the item for return or exchange. Item should be return in the exact & original packing, unused and un laid. Buyer will pay the shipping charges and shipping charges will be deducted from the payment.ASSISTANCE:In case of any problem or case, please DO NOT leave us a negative feed back over before communicating with us as there is always a possibility of error or misunderstanding. So please let us know your concerns or problems and we will definitely take care of it but in case of negative feed back we would be unable to complete the refund process.Moreover, we have tried to provide the products details as fairly and truly we can. But still we would like you to ask any questions if you have regarding our product before you proceed to final purchase. We appreciate your questions and will be very glad to answer them.Please do not forgot to write a positive comment right after you received your order so that we can share it with new customers and help us grow our business.PLEASE DO NOT HESITATE TO ASK ANY QUESTION RELATED TO OUR PRODUCTS.THIS PRODUCT DOES NOT REQUIRE ANY DUTY FROM CUSTOMS.However, Please confirm while buying this product with your customs, because custom charges and duties are different from country to country. It is the complete responsibility of buyer to be aware of such limitations. We will not be responsible for any such customs charges/ duties or other expenses.